Returns may be made online within 30 days of your original order date. The items in your return must be in original condition, unworn, unwashed, and unaltered.
If you believe you have received defective or incorrect merchandise (style, size, or color), you must contact Customer Service, CUSTOMER-SERVICE@GANT.COM, and provide a photo of the defect and all tags on the garment.
All holiday gift orders placed between November 22nd and December 15th will be eligible for an extended return period ending January 4, 2013. All online returns must be registered by January 4th, and received by our returns department no later than January 11, 2013.
- Underwear, swimwear, and fragrance
- Returns received after our 30 day return policy
- Final Sale
To create a return for your order, log into the “My Account” section of the website, and view your past orders, or enter in your unique order ID to view your order history. All return shipments must be logged into the returns area of the “My Account” section prior to a package being mailed back. For orders placed using the guest checkout, you will need to click here to log your returns.
Please use the original shipping box and packing materials, and include a printed copy of return slip generated online within the package. The full amount minus the initial shipping cost will be credited to the original tender. Your payment method will be credited upon processing of the returned item(s). You will receive an e-mail notification upon the completion of return processing.
Please mail your return to:
Note: You must include a printed copy of the returns slip generated within the "My Account" section, within your return package. Returns cannot be processed without the return slip.
Once your return is received by our returns department, please allow 2-10 business days for your return to be processed and the refund to post to your account. Original shipping charges are non-refundable.
Domestic In store Returns
Returns can be made at any domestic GANT store. The return must be made within 30 days of purchase and you must have your original invoice in order for the store to process the return. The full amount minus the initial shipping cost will be credited to the original tender. Your payment method will be credited within 48 hours of the return being processed. Items must be in new condition and unworn to be accepted as a return in our stores.
At this time we are unable to complete exchanges. The item you wish to exchange will need to be returned, following our return instructions. To order a different size, color, or new item, place a new order for the item.
If you have any questions or concerns, please contact us: